Zealous Puppy

Terms & Conditions – Zealous Puppy (A Brand of Vibrant Group)

1.Ownership

Zealous Puppy is a brand owned and operated by Vibrant Group. Certain product categories, including jewelry, may be offered under sub-brands such as Nazakat, which are also owned by Vibrant Group.

2. General Use

  • By using this website, you agree to these terms
  • We may update terms at any time

3. Product Information

  • We strive for accuracy in product descriptions, images, and pricing
  • However, slight variations may occur (especially in color, design, or finish)

4. Pricing & Errors

  • Prices may change without notice
  • We reserve the right to cancel orders due to pricing or listing errors

5. Order Acceptance

We reserve the right to:

  • Cancel or refuse orders
  • Limit quantities
  • Cancel suspicious or fraudulent orders

6. Payments

  • All payments are processed via secure third-party gateways
  • We are not responsible for payment failures due to external issues

7. Shipping & Delivery

  • Delivery timelines are estimates
  • Delays due to logistics or external factors are not our liability

8. Returns & Refunds

  • Governed by our Return & Refund Policy
  • We reserve the right to approve/reject return requests

9. Intellectual Property

  • All website content (logo, images, text) belongs to Vibrant Group
  • Unauthorized use is strictly prohibited

10. Limitation of Liability

  • We are not liable for:
    • Indirect or incidental damages
    • Losses due to misuse of products
    • Delays caused by third-party services

11. Governing Law

  • These terms are governed by the laws of India
  • Any disputes shall be subject to jurisdiction of Kalyan, Maharashtra.
  • These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Kalyan, Maharashtra.

Payment Policy – Zealous Puppy (A Brand of Vibrant Group)

1. Payment Methods

We currently accept the following payment methods:
  • COD
  • UPI
  • Debit Cards / Credit Cards
  • Net Banking
All payments are processed securely via trusted third-party payment gateways.

2. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders.
To confirm COD orders, customers are required to prepay applicable packaging and shipping charges at the time of placing the order.
  • Packaging and shipping charges are non-refundable once the order is confirmed.
  • COD availability may vary based on serviceable locations and order value.

3. Order Confirmation

  • Orders will be confirmed only after successful payment
  • In case of payment failure, the order will not be processed

4. Payment Security

We do not store your card or payment details. All transactions are securely handled by payment gateway providers.

5. Failed Transactions

  • If your account is debited but order is not confirmed, please contact us support@zealouspuppy.com
  • Refunds for failed transactions are processed by the payment provider within 5–7 business days

6. Pricing

  • All prices listed are in INR (₹)
  • Prices are subject to change without prior notice

7. Fraud Prevention

We reserve the right to cancel or refuse orders in case of suspected fraudulent activity.

Shipping Policy – Zealous Puppy (A Brand of Vibrant Group)

At Zealous Puppy, we aim to deliver your orders quickly and efficiently across India.

1. Shipping Coverage

We currently ship(pan India) across most serviceable locations within India.

2. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation
  • Orders are not processed on Sundays or public holidays

3. Shipping Charges

  • A standard shipping fee of ₹ 80.00 is applicable on orders below ₹ 999.00
  • Free shipping is offered on orders above ₹999.00

4. Delivery Timeline

  • Estimated delivery time: 3–7 business days depending on location
  • Remote areas may take longer

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp

6. Delays

While we strive to deliver on time, delays may occur due to:

  • Logistics issues
  • Weather conditions
  • Unforeseen circumstances

Zealous Puppy shall not be held liable for such delays.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping details
  • We are not responsible for delivery failures due to incorrect information

8. Failed Delivery / RTO (Return to Origin)

  • If an order is returned due to non-availability, incorrect address, or refusal to accept delivery, we reserve the right to cancel the order
  • Refunds (if applicable) may be processed after deducting shipping and handling charges

Return & Refund Policy – Zealous Puppy (A Brand of Vibrant Group)

At Zealous Puppy, we strive to provide high-quality products and a seamless shopping experience. Please read our policy carefully before making a purchase.

1. No Return / No Exchange Policy

All purchases made on our website are final.We do not offer returns or exchanges on any products once delivered.

2. Exceptions (Damaged or Incorrect Product)

We only accept requests in the following cases:
  • You receive a damaged product, or
  • You receive a wrong item
To be eligible:
  • You must notify us within 24 hours of delivery
  • Provide unboxing video proof and clear images
Requests without proper proof may not be accepted.

3. Resolution Process

If your request is approved:
  • We may offer a replacement or store credit, depending on the situation
  • Refunds will only be processed in rare and justified cases at our discretion

4. Non-Eligible Cases

We do not accept requests for:
  • Size or fit issues
  • Change of mind
  • Minor color or design variations
  • Delays in delivery

5. Important Note

By placing an order on our website, you agree to this No Return / No Exchange policy.

6. Contact

For eligible issues, contact us at:
Email : support@zealouspuppy.com
Call : +91 8007914479
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